FAQs
FAQs
Logging in and Account FAQs
- I forgot my username. How do I find it?
- I didn't receive a verification email. What do I do?
- I forgot my password. How do I reset it?
- Why am I locked out of my account?
- Why can't I access some of the dashboard?
- Why do I need to have cookies turned on?
Activation Codes and Resource FAQs
- I lost my access code. What do I do?
- Can I open my resource in Books?
- My book has expired. How do I renew?
- How do I access the digital content with a second-hand book?
- Is my resource powered by Cambridge HOTmaths or Edjin?
- Why can I only see one chapter?
Teachers and Schools FAQs
- Do I have administrator access?
- How do I access the teacher resources?
- How students launch a digital resource
- How do I see the teacher and student accounts in my school?
- How to add a new teacher to your school?
- How do I empty classes and prepare for a new school year?