Troubleshooting guide
Having trouble accessing your digital resources? Try these troubleshooting steps.
Troubleshooting guide for teachers
- I've forgotten my password
- My school is blocking access to Cambridge emails and websites
- My product is not appearing in my Resources area
- I can't see the left-hand menu in my account
- I can’t see my classes or the students in my classes
- I need to make changes to my classes
Troubleshooting guide for students
- I've forgotten my password
- My product is not appearing in my Resources area
- My code is not working
- I can't access the digital resources of my second-hand textbook
- How do I use the digital reactivation code I purchased?
- I am being asked to enter a reactivation code, but I don't have one